It has been a very good day so far. I met with the ADA Architect here, who seems a lot more on top of things in person (and suggested some changes to their protocols that will make retrofitting for accessibility a lot more efficient than before).

On top of that, the Disabilities Services Office and I will be pushing to reform policy here so that accessibility is planned in, rather than retrofitted in on an as-requested basis. (And from a practical standpoint, none of this "but technically the code doesn't require that" stuff.) We've come up with the names of the people we think we need to talk to, we've got our argument partially framed ... I think this will end well.