Bureacracy is when you ask if perhaps the basement door to a lecture hall could be unlocked in the morning, and 10 days later, not only is it still locked, but you have emails going around with 8 people in the CC: line, and no one knows who the university's contact is at the maintenance company that does the unlocking.

Real bureacracy is when the same sort of request has sparked the same results three times already this year, and the CC: line is identical every time. But still, no one knows who the contact is.